A: It means that the software needs update. Please contact after-sale personnel for support.

A: When the blue indicator keeps flashing, it means that the GPS does not track the box.

You can check from the following aspects:

a. Whether the car is in the basement, next to skyscraper, or within dense jungle. These environments affect the GPS function.

b. Whether the plugged box is covered by any metal. If yes, remove the metal, and ensure that the box is not interfered by any electricity device.

c. Whether the car windows are posted with thick metal films because they affect the GPS function.

If all preceding conditions are not true and the blue indicator still flashes, replug the box. Contact after-sale personnel if there is still no response.

A: When the green indicator keeps flashing, it means that the box cannot register to 3G network.

You can check from the following aspects:

a. Whether the plugged box is covered by any metal. If yes, remove the metal, and ensure that the box is not interfered by any electricity device.

b. Whether the SIM card is not inserted. If not inserted, Insert based on the instructions on the cover. If inserted, check whether the SIM card is inserted properly. If not inserted properly, insert the SIM card properly.

c. Whether the network data in SIM card is insufficient. If insufficient, please recharge.

d. Whether you are outside the network signal coverage.

If all preceding conditions are not true and the green indicator still flashes, replug the box. Contact after-sale personnel if there is still no response.

A: The on-board Wi-Fi supports at least 5 terminals at the same time. The Wi-Fi signal coverage is 10 meters.

A: To turn on/off the on-board Wi-Fi, press the Reset button behind the golo4 box. If the green indicator lights, the on-board Wi-Fi is on. If the yellow indicator lights, the on-board Wi-Fi is off.

A: See the following table:

A: Check whether the LED indicator at the end of the box lights or flashes or the buzzer rings. If yes, the box has turned on the electricity. Please wait with patience.

If no LED indicator lights or flashes or the buzzer does not ring, check whether the golo box is plugged properly. If the box is plugged properly and the box does not response within 3 minutes, replug the box. Contact after-sale personnel if there is still no response.